Does l89 bd sell my information?

Never. l89 bd does not sell, rent, or share your personal information with any third party for commercial purposes. Our business model does not rely on your data in any way.

Can I request deletion of my information?

Yes, you may request deletion of your data at any time. However, certain information — such as financial transaction records — is required by law to be retained for a specified period. This data will be automatically deleted once that period has passed.

Is my payment information safe?

Yes. All payment information is transmitted via 256-bit SSL encryption. We do not store your full card or mobile banking details — only the information necessary to confirm the transaction is retained.

How Do I Unsubscribe from Marketing Emails?

Every marketing email includes an "Unsubscribe" link at the bottom. Clicking it will stop all marketing emails. Please note that essential emails related to account security and transactions cannot be turned off.

Where Can I File a Complaint About a Privacy Policy Violation?

Please contact our support team first — via email at support@l89bd.onl or through live chat. We will investigate and respond within 48 hours. If the issue remains unresolved, you have the right to file a complaint with the relevant regulatory authority.

l89 bd | Privacy Policy — Your Data, Protected

1 What information we collect

L89 bd collects certain information to deliver the best possible gaming experience. We only collect what is necessary. The following information is gathered during registration and use of our services:

Types of Information	What's Included	Purpose
Identity Information	Name, date of birth, national ID number	KYC verification and age confirmation
Contact Information	Email, phone number, address	Account communications and security notifications
Financial information	Payment methods, transaction history	Deposit & Withdrawal Processing
Technical Information	IP address, device type, browser	Security & Fraud Prevention
Gaming Information	Gaming History & Betting Records	Responsible Gaming Monitoring

L89 bd never collects sensitive personal information beyond what is listed above — including religious beliefs, political opinions, or health-related data.

2 How We Collect Information

L89 bd collects information through several methods. We are committed to full transparency in each of them:

Directly Provided Information: Information you provide directly during registration, KYC verification, or when contacting support.
Automatically Collected: Technical information collected via cookies, log files, and web beacons while browsing the site.
Payment Providers: Transaction confirmation details from payment services such as bKash, Nagad, or Rocket.
Third-Party Auditors: NID or passport details are verified through identity verification services.

We will never ask for your password, PIN, or full card number by phone, email, or chat. Any such request should be treated as fraud.

3 How Your Information Is Used

Collected data is used only for specific, legitimate purposes. l89 bd uses your information for the following:

To create and manage your account and ensure its security.
To process deposits, withdrawals, and other financial transactions.
To send bonuses, promotions, and personalized offers (only with your consent).
To prevent fraud, money laundering, and other illegal activities.
To promote responsible gaming and identify problematic gaming patterns.
To comply with legal and regulatory obligations.
To provide customer support and technical assistance.
To improve site performance and analyze user experience.

Our commitment: Your information will never be shared with advertising networks or sold to third parties for marketing purposes.

4 Data Sharing Policy

L89 bd does not sell your personal information to third parties. However, limited data sharing may be required in specific circumstances:

Payment Providers: Only relevant financial information is shared with bKash, Nagad, and Rocket solely for processing transactions.
Identity Verification Services: As part of the KYC process, identity information may be shared with approved verification providers.
Legal authorities: Providing information in response to a court order or lawful request from a government authority is a legal obligation.
Game Providers: Only the information necessary to operate games is shared with the game software providers on our platform.

All third parties we work with are contractually bound to uphold the same data protection standards we follow. They are not permitted to use your information for their own purposes.

5 Cookies & Tracking Technologies

L89 bd uses cookies to improve site functionality and personalize the user experience. Cookies are small text files stored in your browser.

Types of cookies we use:

Essential cookies: For login sessions and security — the site cannot function without these.
Functional Cookies: To remember your preferences and settings.
Analytics Cookies: To understand which sections of the site are most used — fully anonymized.
Security Cookies: To detect fraud and keep accounts secure.

You can disable non-essential cookies at any time through your browser settings. Please note that turning off certain cookies may affect some features of the site.

6 Data Retention Period

L89 bd retains your information only for as long as needed — no longer. Retention periods vary by data type as follows:

Account information: For the duration your account is active, and for 5 years after closure (as required by law).
Financial transaction records: 7 years — in compliance with anti-money laundering regulations.
KYC documents: 5 years after account closure.
Gaming Logs: 3 years — for dispute resolution and responsible gaming purposes.
Marketing Communications Data: Upon withdrawal of consent or after 1 year of inactivity.

After the designated retention period, data is securely deleted or fully anonymized. This process is automated and runs on a regular basis.

7 Your rights

Under l89 bd's Privacy Policy, you have several important rights over your own information:

Right to Access Your Data

You have the right to know what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

In certain circumstances, you may request that your data be deleted.

Right to Object to Processing

You have the right to object to the use of your data for specific purposes.

Data Portability

You can request a copy of your information in a structured format.

Restriction of Processing

You may request that processing of your data be temporarily suspended in special circumstances.

To exercise any of the above rights, please contact our support team. We will respond within 30 days of receiving your request.

8 Security Measures

L89 bd has implemented the highest technical and organizational standards to protect your information. Our security infrastructure operates on the following layers:

SSL/TLS encryption: Every page and transaction on the site is secured with 256-bit encryption.
Firewall Protection: An advanced firewall system prevents unauthorized access.
Regular Security Audits: Third-party experts regularly audit our systems.
Staff Training: All staff with access to data are bound by strict confidentiality policies.
Data Backup: Regular encrypted backups are stored on secure servers.
Two-Factor Authentication (2FA): An additional layer of security when accessing your account.

No system on the internet is 100% invulnerable. Never share your password with anyone, and report anything suspicious to us right away.

9 Children's privacy

L89 bd strictly prohibits providing services to anyone under 18. We do not knowingly collect personal information from minors.

Age is verified at registration and confirmed through proof of age during the KYC process. If we become aware that a minor's data has been collected, that data will be deleted immediately and the account will be closed.

If you believe your child is using our platform, please contact our support team immediately.

10 Privacy Policy Updates

L89 bd may update this Privacy Policy from time to time. If significant changes are made, we will notify you through the following channels:

A notification will be sent to your registered email address.
A notification will be displayed when you log in to the site.
The "Last Updated" date at the top of this page will reflect the change.

Continued use of the platform after an updated policy has been published constitutes your acceptance of the new terms. We recommend checking this page regularly.

For major changes, we will notify you at least 30 Days Prior We will notify you so you can make an informed decision.

11 Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy, don't hesitate to reach out. Our dedicated privacy team is here to help.

Email: [email protected]
Live Chat: Via the chat icon in the bottom right corner of the site.
Support Hours: 7 days a week, 24 hours a day.

We typically Within 24 Hours We respond to all privacy-related requests. Complex requests may take up to 30 days to process.

L89 bd Privacy Policy — How your information stays protected

How l89 bd protects your privacy

Minimal Data Collection

SSL encryption

Not Sold to Third Parties

Control over your data

Cookie Controls

Legal compliance

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